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FAQ: Frequently Asked Questions about openDesk

Frequently Asked Questions

Everything you want to know about openDesk.


📋 General

Basic information about openDesk and its purpose

Q1: What is openDesk?

openDesk Community Edition (CE) is a sovereign office and collaboration suite, developed by the Center for Digital Sovereignty (ZenDiS). It offers a complete alternative to Microsoft 365 and Google Workspace with 12 integrated applications: Email, Calendar, Contacts, Chat, Video, Files, Documents, Projects, Wiki, Notes, Tasks, and Identity Management.

Q2: Who is openDesk suitable for?

  • Primary: Public administration (federal, state, municipal)
  • Secondary: Companies with high compliance requirements
  • Ideal for: Law firms, tax advisors, financial service providers, healthcare, engineering firms

openDesk is particularly suitable for organizations that:

  • Process sensitive data
  • Must ensure GDPR compliance
  • Desire independence from US corporations
  • Need long-term calculable IT costs

Q3: Who is behind openDesk?

openDesk is developed by ZenDiS (Center for Digital Sovereignty of Public Administration GmbH) - a company of the Federal Ministry of the Interior. The components come from established open-source companies:

  • Open-Xchange (Email)
  • Nextcloud (Files)
  • Element (Chat)
  • Collabora (Documents)
  • OpenProject (Projects)
  • XWiki (Wiki)

💰 Costs & Licensing

Pricing, licensing models, and TCO considerations

Q4: What does openDesk cost?

Community Edition:

  • Free (Open Source)
  • No license costs
  • Community support
Enterprise Edition Details
  • Individual offers
  • Depending on: user count, operating model, support level
  • Contact: opendesk@zendis.de
Our Services
  • Assessment: from EUR 3,500
  • On-Premises deployment: EUR 15,000-35,000
  • SaaS: EUR 15-25/user/month
  • Migration: EUR 50-100/user

TCO Calculator →

Q5: Are there hidden costs?

Community Edition:

  • No license costs
  • But: Own infrastructure + personnel required
Enterprise/SaaS Details
  • Transparent, contractually fixed prices
  • No price increases without notice

Q6: How do costs compare with Microsoft 365?

Typically 20-40% cheaper over 3 years - depending on:

  • User count
  • Storage requirements
  • Support requirements
  • Existing infrastructure

Use our TCO Calculator for an individual estimate.


🔄 Migration

Migration timeline, data transfer, and format compatibility

Q7: How long does a migration take?

Size Duration
Small (10-50 users) 2-4 weeks
Medium (50-250 users) 4-8 weeks
Large (250+ users) 8-16 weeks
Influencing Factors
  • Data volume
  • Complexity of existing IT
  • Number of systems to migrate
  • Training effort

Q8: Can I migrate my existing data?

Yes, completely:

  • Emails (IMAP sync)
  • Files (OneDrive/SharePoint → Nextcloud)
  • Calendars and contacts
  • Documents (format conversion possible)
Partially Migratable
  • Teams chats (manually)
  • SharePoint workflows (redevelopment)
  • Outlook rules (manually)

Q9: Are Microsoft Office documents supported?

Yes:

  • DOCX, XLSX, PPTX are fully supported
  • Collabora can open and edit these formats
  • Recommended: Migration to ODF (Open Document Format)
Limitations
  • Complex macros may need adjustment
  • Some Excel functions differ

⚙️ Technology & Operation

Technical requirements, deployment options, and security

Q10: Do I need my own servers?

On-Premises: Yes

  • Kubernetes cluster required
  • Minimum 3 nodes for high availability
  • Alternative: Managed Kubernetes (e.g., SCS)
SaaS Option
  • Fully managed offering
  • Hosting in German data centers

Q11: What technical requirements exist?

On-Premises (Minimum):

  • 3 servers (or VMs)
  • 32 GB RAM, 8 vCPUs per node
  • 2 TB+ storage
  • Kubernetes (K8s, K3s, OpenShift)
Network Requirements
  • Internet connection (for updates)
  • DNS configurable
  • SSL certificates

Q12: How is openDesk updated?

Community Edition:

  • Manual updates via Helmfile
  • Community support for problems
Enterprise Edition
  • Tested update paths
  • Rollback possibility
  • Support for problems
SaaS
  • Automatic updates
  • Planned maintenance windows
  • No intervention required

Q13: Is openDesk secure?

Yes, through:

  • Open Source (code auditable)
  • No backdoors
  • End-to-end encryption (chat, email)
  • Regular security updates
  • BSI reference architecture
Additional Enterprise Security
  • Security patches prioritized
  • Penetration testing results

🔒 GDPR & Compliance

Data protection, compliance, and legal considerations

Q14: Is openDesk GDPR compliant?

Yes:

  • Developed for German authorities
  • Data protection by design
  • Data processing agreement not required (for On-Premises)
GDPR Features
  • Export functions (right to data portability)
  • Deletion functions (right to be forgotten)
  • Audit logs
  • Record of processing activities support

Q15: Where are the data stored?

On-Premises:

  • On your own servers
  • Complete control
SaaS Hosting
  • STACKIT data centers (Germany)
  • BSI C5 certified
  • No data transfer outside the EU

Q16: What about the US Cloud Act?

With openDesk:

  • No US companies involved
  • No access by US authorities possible
  • German/European legal basis

🛠️ Functions & Usage

Applications, features, and day-to-day usage

Q17: Which applications are included?

  1. Email (Open-Xchange)
  2. Calendar (OX Calendar)
  3. Contacts (OX Contacts)
  4. Chat (Element)
  5. Video (Jitsi)
  6. Files (Nextcloud)
  7. Documents (Collabora)
  8. Projects (OpenProject)
  9. Wiki (XWiki)
  10. Notes (Notes)
  11. Tasks (Tasks)
  12. IAM (Keycloak)

Q18: How does openDesk differ from Nextcloud?

Nextcloud:

  • Focus on file management
  • Additional apps as extensions
openDesk Advantages
  • Complete suite (including email)
  • Pre-integrated components
  • Unified IAM
  • Enterprise support for all components

Q19: Can I use openDesk on mobile?

Yes:

  • Web interface (responsive)
  • Nextcloud app (iOS, Android)
  • Element app (iOS, Android)
  • Email via IMAP (any client)
  • Calendar via CalDAV

📞 Support

Support options, demo requests, and getting started

Q20: What support is available?

Community Edition:

  • GitLab (openCode platform)
  • Community forum
  • Documentation
Enterprise Edition
  • SLA-covered support
  • Various support levels
  • Direct contact to ZenDiS
Our Services
  • Basic (24h response time)
  • Standard (8h response time)
  • Premium (4h, 24/7)

Q21: How do I get a demo?

Contact us for:

  • Personal demo
  • Test access
  • Technical conversation

More questions?

Get in touch →